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Receiving and Inspecting Your Delivery
We at Arkoflooring.com have carefully screened our shippers, so it is rare that you would have visible damage to your delivery. If you do, however, discover visible damage, we ask that you , please:
Should you discover that your merchandise has been damaged after opening the packaging, do not proceed with installation. We will request digital pictures of the damaged merchandise which will be utilized to initiate a damage claim. Email us right away (within 3 business days after delivery) at firstname.lastname@example.org to report the damage. We'll take it from here. Refer to our Freight Claims Policy (below) for complete details.
Incorrect or Incomplete Delivery:
We are human and sometimes mistakes happen. We sincerely apologize if we ship the wrong goods. We'll resolve the discrepancy as quickly as possible. Email us right away (within 3 business days after delivery) at email@example.com to report the discrepancy. A member of our staff will contact you to provide a replacement or issue a refund.
Freight Claims Policy:
We're committed to providing the best possible service in the flooring industry. Although claims can be cumbersome, it is our intention to make this process as painless to you as we possibly can. If you have found damaged or defective material prior to installation, we are happy to take care of the issue. Installation is acceptance.
All claims for shortage/deduction must be made within 3 business days after receipt of goods.
Please be prepared to follow the steps below so that your claim may be processed in a timely manner: