REFUND POLICY

Refund Policy

Once your item is returned in its original unopened package, carton or container within 14 days of receipt, you will receive a full refund of your purchase price minus the actual non-promotional shipping costs of the original shipment, any return shipping charges, and a 20% restock fee.

Arkoflooring.com processes refunds right away after receiving the return. You can expect to receive your refund within two to four weeks after shipping your item back to us. One of the members of our staff will be in touch with you either by phone or email with the details of your refund. Refunds shall be issued in the same form of payment as that used to make your purchase.

All returned items are inspected upon receipt. If the item has been opened or shows signs of soil, damage, or wear you may be subject to a partial refund and/or charges for both original shipping and return costs.

Shipping Charges and Restock Fees: Arkoflooring.com shall cover the return shipping charges and restock fees under the following conditions:

  • Defective merchandise received
  • Merchandise damaged in transit
  • Incorrect shipment received due to our error

If you decide to return your purchase for a full refund, you will be responsible to pay the actual non-promotional shipping costs of the original shipment, any return shipping charges, and a 20% restock fee. 

Return Policy

We want you to be happy with your Arkoflooring.com purchase!

We at Arkoflooring.com are always willing to do anything to satisfy a customer. If for any reason you are unhappy with your purchase from Arkoflooring.com, the following terms and conditions apply to proceeding with a return.

All returns require a Return Authorization Number (RA). Customers must contact Arkoflooring.com at info@arkofloors.com to obtain a Return Authorization Number within 14 days of receiving the order. 14 days after the date of delivery, the order is considered closed and a return cannot be authorized.

Items must be returned in new and unused condition. Credit will not be issued for any opened merchandise.

NOTE: We can accept a return on four cartons or more. Arkofloors.com cannot authorize a return on less than four cartons of any flooring.

Bulk Items: Product must be returned in the original container with all individual items unopened. 

How to Return an Item

If you decide to return an item for any reason, we want to hear from you. Simply contact Arkoflooring.com at info@arkofloors.com. You will be greeted by a friendly and helpful specialist who will assist you in proceeding with your return.

All returns require a Return Authorization Number (RA). Customers must contact Arkoflooring.com at info@arkofloors.com to obtain a Return Authorization Number within 14 days of receiving the order. 14 days after the date of delivery, the order is considered closed and a return cannot be authorized.

Once you receive your Return Authorization Number, it is very important to clearly reference your RA# on the outside of the package. This number is used internally to track your return to ensure your credit is promptly issued.

Arkofloors.com will coordinate a pickup for the merchandise being returned.

NOTE: Arkoflooring.com only accepts returns after issuing a return authorization number. All other returns will be refused. 

Non-Returnable Items

Arkoflooring.com does not accept returns for the following products:

NOTE: We can accept a return on four cartons or more. Arkoflooring.com cannot authorize a return on less than four cartons of any flooring.

  • Items that have been unboxed, installed, soiled, damaged or used
    Installation is considered full acceptance of the material in the condition it was received.
  • Accessories (Transition molding pieces, Underlayment, Floor Care Products, Installation kits, etc.)
  • "Final Sale" or "Clearance" items
  • Discounted items and special offerings
  • Other selected items, as noted on the product description page
  • Special order, custom-made or cut roll merchandise
  • Items delivered over 14 days